A more thoughtful kind of dog shop · For life together

Customer care

Shipping & delivery.

Processing

Orders are usually processed within 1–3 business days.

Delivery times

Many of our products ship from partner warehouses. Typical delivery is 7–15 business days depending on your location. You’ll see shipping options and costs at checkout before you pay.

Tracking

Once your order ships you’ll receive an email with a tracking link.

Delays

Occasionally carriers experience delays outside our control. If your order hasn’t arrived within the expected window, please contact us.