A more thoughtful kind of dog shop · For life together

Customer care

Returns & refunds.

Returns window

You can request a return within 30 days of receiving your order. Items should be unused and in their original packaging.

Damaged or faulty items

If something arrives damaged or faulty, contact us within 7 days with a photo and we’ll arrange a replacement or refund.

Refunds

Once a return is approved, refunds are issued to your original payment method. Your bank may take 5–10 business days to show the credit.

How to start a return

Please contact us with your order number.