Frequently asked questions.

How does the dog quiz choose products?

Every product has saved Dog-fit details — suitable sizes, the needs it may help with and the activities it suits. We only suggest a product when those details match what you told us. If nothing matches, we show guidance only.

Is the quiz a diagnosis?

No. It offers general starting points. For sudden or worrying changes, please speak to your vet or a qualified behaviourist.

What happens to my Ruff Day recording?

It stays on your device until you choose to transcribe it, when it is sent to an AI transcription service. You can listen back, delete it and edit the resulting text before sending. Tailory does not save audio or new conversations to its records; refreshing clears the conversation. See our privacy policy for details.

Which currency do you charge in?

Prices are shown and charged in your local currency where we sell to your country — for example USD in the United States and GBP in the UK. You can change your country at the top of the page.

How do I pay?

Checkout and payment are handled securely by Shopify.

How do I track my order?

Use the link in your shipping confirmation email, or visit our order tracking page.

Can I return something?

Yes — see our returns and refunds policy.